HOW
DO I...
REGISTER WITH THE PRACTICE?
Please ask at reception
for a form to register at the practice.
All newly registered patients are
invited to have a consultation with the healthcare assistant within a month of registering.
Please bring a small specimen of urine with you on this occasion. Medical treatment
is available from the date of registration.
New babies are not automatically
registered with the practice, even though the parent(s) may be. Therefore, it
is important that your new baby is registered as soon as possible after discharge
from hospital. Please contact the receptionists regarding this.
HOW
DO I...
MAKE AN APPOINTMENT?
You can make an appointment to see your
doctor by telephoning our receptionist on 01634 843351/01634 843320. You
may choose to see any of the doctors in the practice, though it is normally better
to see one doctor consistently.
It is very important that patients
keep their appointments and arrive at or before the time allocated. There is
a great deal of pressure on appointments at the surgery so it is extremely important
not to waste a slot by not attending. That appointment could have been given
to another patient.
Always let us know if you wish to cancel a pre-booked appointment.
Emergencies
If you want your doctor in an emergency,
dial the normal surgery number (01634 843351) during surgery
hours for an urgent appointment. Visits must be requested by 11.30am.
Outside surgery hours telephone
Medway Doctors On Call (01634) 891855.
NHS Direct is a 24-hour nurse-led
helpline on 0845 4647. Call this number or visit their website at www.nhsdirect.nhs.uk
HOW
DO I...
OBTAIN HOME VISITS?
Home visits are for patients who are
too ill or infirm to come to the surgery. They are very time-consuming, so if
you can, always come to the surgery, where your doctor has access to our full
range of medical facilities.
If you feel that you do need a home
visit, please ring the surgery before 11.30am, to give us time to organise our
day's schedule.
HOW
DO I...
OBTAIN TEST RESULTS?
Please telephone the surgery between
2.30 - 3.30pm, when the receptionists will have more time to deal with your enquiry.
Results are usually given over the phone but you may be asked to make a further
appointment or to speak to the doctor or nurse in person.
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