City Way Medical Practice

HOW DO I...

REGISTER WITH THE PRACTICE?

Please ask at reception for a form to register at the practice.

All newly registered patients are invited to have a consultation with the healthcare assistant within a month of registering. Please bring a small specimen of urine with you on this occasion. Medical treatment is available from the date of registration.

New babies are not automatically registered with the practice, even though the parent(s) may be. Therefore, it is important that your new baby is registered as soon as possible after discharge from hospital. Please contact the receptionists regarding this.

HOW DO I...

MAKE AN APPOINTMENT?

We have a dedicated cancellation line for patients wishing to cancel a pre-booked appointment.

You can make an appointment to see your doctor by telephoning our receptionist on 01634 843351/01634 843320. You may choose to see any of the doctors in the practice, though it is normally better to see one doctor consistently.

It is very important that patients keep their appointments and arrive at or before the time allocated. There is a great deal of pressure on appointments at the surgery so it is extremely important not to waste a slot by not attending. This appointment could have been given to another patient.

Emergencies

If you want your doctor in an emergency, dial the normal surgery number

(01634 843351) during surgery hours for an urgent appointment. Visits must be requested by 11.30am.

Outside surgery hours telephone Medway Doctors On Call (01634) 891855.

NHS Direct is a 24-hour nurse-led helpline on 0845 4647 or visit their website at www.nhsdirect.nhs.uk

HOW DO I...

OBTAIN HOME VISITS?

Home visits are for patients who are too ill or infirm to come to the surgery. They are very time consuming, so if you can, always come to the surgery, where your doctor has access to our full range of medical facilities.

If you feel that you do need a home visit, please ring the surgery before 11.30am, to give us time to organise our day's schedule.

HOW DO I...

OBTAIN TEST RESULTS?

Please telephone the surgery between 2.30 - 3.30pm, when the receptionists will have more time to deal with your enquiry. Results are usually given over the phone but you may be asked to make a further appointment or to speak to the doctor or nurse in person.