City Way Medical Practice

THE DOCTORS

The practice operates as a non limited partnership

TRAINING

Medical students also sometimes join the practice. They may sit in on surgery consultations, but if you would prefer to see the doctor alone, please say so and the receptionist will be happy to arrange this.

PRACTICE NURSES

The nurses are available for, injections, immunisations, ear irrigation, blood pressure, cervical smears, dietary advice, health checks and other health promotion duties.

PRACTICE MANAGER

Mrs Helen Hutchings is the practice manager and she looks after the day to day problems of the practice co-ordinating the work of other staff. she will try to sort out any problems that you may encounter when using our facilities.

If you have any complaints please contact Mrs Hutchings in the first instance. the practice runs an internal complaints system which is audited by the West Kent Health Authority.

RECEPTIONISTS

They are your first point of contact with our practice. Their aim is to give you good service and we ask for your co-operation particularly on the following points:

When you arrive for an appointment please tell the receptionist. The doctor will then know that you are waiting.

Please try and be as brief as possible on the telephone; the biggest problem patients have is being unable to speak to the receptionist because the phone always seems busy.

Please give the receptionist as much information as possible. This helps to arrange consultations to everyone's advantage.

Please remember to inform us of changes in circumstances, ie change of address or telephone number.

If you cannot keep an appointment please let the receptionist know as soon as possible, so that she can offer it to another patient.