City Way Medical Practice

SURGERY HOURS

Surgeries are strictly by appointment - Telephone 01634 843351 / 01634 843320

The practice appointment system is designed to allow people to book appointments both up to four weeks in advance and on the day. We will try our best to offer an appointment which is suitable for you, but during busy times, this may not be possible. If the receptionist is unable to offer a suitable appointment, you will be given the opportunity to speak to the triage nurse on the telephone so that they can assess the situation and offer an appropriate appointment if necessary.

You will note that we have extended our opening times. We now open from 7.00am Monday to Friday and have a late night surgery on Tuesdays and Thursdays (by appointment only). We have a limited number of GP appointments available at lunchtime and our reception is open for prescriptions, queries and results. We would prefer patients to telephone, for anything other than an appointment, after 2.00pm.

Outside surgery hours telephone Medway Doctors On Call (01634) 891855.

NHS Direct is a 24-hour nurse-led helpline on 0845 4647 or visit their website at www.nhsdirect.nhs.uk

Primary Care Trust (PCT)

NHS Medway
50 Pembroke Court
Chatham Maritime
Chatham
Kent
ME4 4EL
Tel no: 01634 335020

DISABLED PATIENTS

Our City way premises are easily accessible to wheelchairs. There is a ramp in the car park enabling disabled patients to enter reception. We also have an adapted WC and washing facilities in the waiting room area.

Languages

As well as English, we also speak Hindi and Urdu at our practice. For other languages an interpreter is available upon request.

Confidentiality

Your medical records are held in strictest confidence. Information is only passed on with your consent. The practice computer is registered under the Data Protection Act and strict confidentiality is maintained. All staff are bound by strict rules of confidentiality.

Violence

Physical or verbal violence will not be tolerated in the surgery. Any patient found to be rude or abusive may find they will be asked to register elsewhere.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.