SURGERY HOURS
Our doors are open and phone lines activated at 8.00am.
| Consultations are available as follows: |
| Monday |
7.00am
- 12 noon |
2.00
- 6.00pm |
| Tuesday |
7.00am
- 12 noon |
2.00
- 8.00pm |
| Wednesday |
7.00am
- 12 noon |
2.00
- 6.00pm |
| Thursday |
7.00am - 12 noon |
2.00 - 8.00pm |
| Friday |
7.00am
- 12 noon |
2.00
- 6.00pm |
| Saturday |
Closed |
|
Surgeries are strictly by appointment
- Telephone 01634 843351 / 01634 843320
The practice appointment system is designed to allow people to book appointments both up to four weeks in advance and on the day. We will try our best to offer an appointment which is suitable for you, but during busy times, this may not be possible. If the receptionist is unable to offer a suitable appointment, you will be given the opportunity to speak to the triage nurse on the telephone so that they can assess the situation and offer an appropriate appointment if necessary.
We can provide consultations from 7.00am Monday to Friday and have a late
night surgery on Tuesdays and Thursdays (by appointment only). We have a limited
number of GP appointments available at lunchtime and our reception is open for
prescriptions, queries and results. We would prefer patients to telephone, for
anything other than an appointment, after 2.00pm.
Emergencies
If you want your doctor in an emergency, dial the normal surgery number
(01634) 843351 during surgery hours for an urgent appointment. Visits must be
requested by 11.30am.
Outside
surgery hours telephone Medway Doctors On Call on (01634) 891855.
NHS
Direct is a 24-hour nurse-led helpline on 0845 4647. Call that number or visit their website at www.nhsdirect.nhs.uk
Primary Care Trust
(PCT)
NHS Medway
50 Pembroke Court
Chatham Maritime
Chatham
Kent
ME4 4EL
Tel no: 01634 335020
DISABLED
PATIENTS
Our City Way premises are easily accessible to wheelchairs. There is a ramp in the car park enabling disabled patients to enter reception. We also have an adapted WC and washing facilities in the waiting room area.
Languages
As well as English, we also speak Hindi and Urdu at our
practice. For other languages an interpreter is available upon request.
Confidentiality
Your medical records are held in
strictest confidence. Information is only passed on with your consent. The practice
computer is registered under the Data Protection Act and strict confidentiality
is maintained. All staff are bound by strict rules of confidentiality.
Zero Tolerance
Physical violence or verbal abuse will
not be tolerated in the surgery. Any patient found to be rude or abusive may find
they will be asked to register elsewhere.
Freedom Of Information
- Publication Scheme
The Freedom of Information Act 2000
obliges the practice to produce a Publication Scheme. A Publication Scheme is
a guide to the ‘classes’ of information the practice intends to routinely
make available. This scheme is available from reception. |