This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
Practice News and Notices
Patient Participation Group
The surgery has a Patient Participation Group, at the moment we have 12 members of mixed ethnicities although the majority are retired patients. To recruit a group that reflects the profile of the practice we advertised online on our website to attract a younger demographic. We advertised at the local community groups to try and attract mothers/parents. Also advertised within the practice, pharmacies and spoke to patients in the waiting room, asked for word of mouth referrals from existing members.
During February the surgery took part in a survey. The PRG identified that there are sometimes difficulties with getting appointments and so we have included different ideas for the appointment system in the survey. The survey was undertaken by paper although electronically was offered in patient survey. We are due to discuss the results and action plan at our next PRG meeting which is to be Monday 12th May.
Please find the results of our survey under survey results.
We would like to thank all our patients for taking part in our survey and for the comments. These enable us to improve our services when necessary and the positive feedback about the services we already provide has been much appreciated.
City Way Surgery
Patient Survey 2014
We would like to understand patients’ concerns about getting an appointment with a doctor. We are looking at ways to improve our booking system. We would appreciate your help by completing this questionnaire.
1. Gender: Male Female
2. Age: under 18 18-40 41+ 65 65+
3. How frequently do you normally visit the surgery to see a doctor/nurse/or healthcare professional
a) 1 -2 times per year b) 3 -5 times per year
c) 6 -10 times per year d) more than 10 times per year
4. Do you find it easy to make an appointment?
a) Online -YES/NO b) Telephone -YES/NO
c) At reception - YES/NO
5. If you queue in the morning why do you do so?
a) Can’t book online
b) Can’t get through on the telephone
c) Personal preference
d) Cannot book in advance
e) Hope to see a doctor of my choice
6. Would you like to have the option to speak to a GP on the telephone rather than an actual appointment?
7. Would you be happy to see a nurse before seeing the doctor?
8. Would you like to receive a news letter by email?
If yes please provide email address…………………..
Thank you for taking part in this survey.
Our doors are open and phone lines activated at 8.00am, but please note that reception is closed between 12 noon and 2.00pm.
Surgeries are strictly by appointment - Telephone 01634 843351 / 01634 843320
The practice appointment system is designed to allow people to book appointments both up to four weeks in advance and on the day. We will try our best to offer an appointment which is suitable for you, but during busy times, this may not be possible. If the receptionist is unable to offer a suitable appointment, you will be given the opportunity to speak to the triage nurse on the telephone so that they can assess the situation and offer an appropriate appointment if necessary.
We can provide consultations from 7.00am Monday to Friday and have a late night surgery on Tuesdays and Thursdays (by appointment only). We have a limited number of GP appointments available at lunchtime and our reception is open for prescriptions, queries and results. We would prefer patients to telephone, for anything other than an appointment, after 2.00pm.
Outside Surgery Hours
If you need assistance between 12 noon and 4.00pm please telephone Medway Doctors on Call on (01634) 891855.
During weekdays between 6.30pm and 8.00am, and throughout weekends and bank holidays, you should contact NHS 111. When you call 111, a trained advisor will ask you questions to find out what's wrong, give you medical advice and direct you to someone who can help you, such as an out-of-hours doctor or a community nurse. If the advisor thinks your condition is more serious, they will direct you to hospital or send an ambulance.
When do I use it?
Call 111 if you need medical help fast, but it's not life-threatening - for example, if you:
• Think you need to go to hospital
If you want your doctor in an emergency, dial the normal surgery number (01634) 843351 during surgery hours for an urgent appointment. Home visits must be requested by 11.15am.
Medway Clinical Commissioning Group
NHS Medway CCG
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.