Introduction to the
NHS 111 Service
The NHS 111 service aims to make it easier for people to access healthcare services when they need medical help fast, but the problem is not life-threatening. It provides one, easy to remember and free to call number.
From 13 March, if people in Kent and Medway need to contact the NHS for urgent care, there will only be three numbers:
· 999 for life-threatening emergencies
· Their GP practice
· NHS 111.
NHS 111 was introduced by the coalition government as part of its commitment to an integrated 24/7 urgent care service. First launched in 2010, NHS 111 has been gradually rolled out across the country and will be available throughout England by the end of 2013.
How NHS 111 works
Calls to NHS 111 from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year, to respond when people:
· Need medical help fast, but it’s not a 999 emergency
· Don’t know who to call for medical help or don't have a GP to call
· Think they need to go to A&E or another NHS urgent care service
· Require health information or reassurance about what to do next.
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