Surgeries are strictly by appointment - Telephone 01634 843351 / 01634 843320
The practice appointment system is designed to allow people to book appointments both up to four weeks in advance and on the day. We will try our best to offer an appointment which is suitable for you, but during busy times, this may not be possible. If the receptionist is unable to offer a suitable appointment, you will be given the opportunity to speak to the triage nurse on the telephone so that they can assess the situation and offer an appropriate appointment if necessary.
We can provide consultations from 7.00am Monday to Friday and have a late night surgery on Tuesdays and Thursdays (by appointment only). We have a limited number of GP appointments available at lunchtime and our reception is open for prescriptions, queries and results. We would prefer patients to telephone, for anything other than an appointment, after 2.00pm.
Outside Surgery Hours
If you need assistance between 12 noon and 4.00pm please telephone Medway Doctors on Call on (01634) 891855.
During weekdays between 6.30pm and 8.00am, and throughout weekends and bank holidays, you should contact NHS 111. When you call 111, a trained advisor will ask you questions to find out what's wrong, give you medical advice and direct you to someone who can help you, such as an out-of-hours doctor or a community nurse. If the advisor thinks your condition is more serious, they will direct you to hospital or send an ambulance.
When do I use it?
Call 111 if you need medical help fast, but it's not life-threatening - for example, if you:
• Think you need to go to hospital
If you want your doctor in an emergency, dial the normal surgery number (01634) 843351 during surgery hours for an urgent appointment. Home visits must be requested by 11.15am.
Medway Clinical Commissioning Group
NHS Medway CCG
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