This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
City Way Medical Practice
65-67 City Way
Rochester, Kent ME1 2AY
Telephone: 01634 843351
We are open Monday to Friday at the following times:
Phone lines open at 8am, doors open at 8.30am
Only urgent calls between 12pm - 2pm
Reception is open for emergencies only between 12noon and 2.00pm
We reopen at 2pm until 6.30pm
Closed bank holidays
For medical attention while we are closed please phone 111
For prescription queries please contact: firstname.lastname@example.org
PLEASE NOTE: We will not reply to repeat prescription requests unless we have any questions.Your prescription will be ready within 3 working days.
For enquiries regarding new patient registrations please contact: email@example.com
For enquiries relating to referrals please contact: firstname.lastname@example.org
For enquiries relating to reports, forms, Medicals and private certificates please contact email@example.com
For service updates please follow our Facebook page:
Please note: This page is for imformation purposes only, if you have a complaint please follow the normal compaints procedure.
Thursday 18th November 2021
The practice is closed this afternoon for staff training. The phone lines will be open for emergencies only. These calls will be triaged by the paramedic and referred to out of hours if necessary. We open again at 8am tomorrow morning.
We apologise for any inconvenience caused.
Community Pharmacy Consultation Service
Did you know…?
We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist. If your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice. We think this is a good thing.
Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back. This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.
We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.
9th July 2021
What restrictions will look like at City Way Medical Practice after 19th July 2021
For the time being there will be no changes here at the practice. Patients coming to the surgery will still need to wear a mask, use the hand sanitiser and socially distance. Our staff will also continue to wear appropriate PPE.
We have made this decision as often patients coming to the surgery are sick, vulnerable and maybe unvaccinated due to medical reasons, so we feel that these precautions will help to protect everyone. We also need to minimise the number of our staff catching Covid so we can keep a functioning service, so for this reason alone these measures are vital.
Our consultations will continue, these might be offered as face to face, by phone or by video. All appointments will continue to be triaged by a Clinician and we will invite patients in for face to face consultations when clinically needed. It is worth noting that we are consulting with higher numbers of patients than we ever did before the pandemic. Our doors are still open but just in a different way.
Unfortunately we still cannot fully open the waiting room. There is not adequate ventilation. We do not have windows that open and we are not be able to leave the door open because we will not be able to control the number of patients who enter the building.
We hope you will understand why we need to continue with these measures and keep the surgery as safe for everyone as we can.
We have all come so far in trying to minimise the impact of Covid, let’s continue to stay safe together.